SLA / SLO / SLI
Why
This is a standard response for security questionnaires. Use this to clear deal-flow bottlenecks.
Core Acronyms
Definition
Service Level Agreements (contracts), Objectives (targets), and Indicators (actual measures).
Short Answer
We maintain high availability SLAs; performance indicators are monitored in real-time.
Detail
Service Level Agreements (contracts), Objectives (targets), and Indicators (actual measures).